Success Happens When You Start With Your People
As an organizational leader, the SMD of quality will require superior communication skills and will need to balance multiple priorities and manage and coach multiple personality types. You will develop remediation plans for advisors that do not meet acceptable standards of quality and track progress.
- Develop and implement best practice service standards for remote secondary review service
- Establish best practice service and workflow standards between remote and onsite advisory service
- Participate in service recovery efforts when a physician advisor determination error is at fault
- Provide a tertiary review for cases that are being disputed by a client
Sound Advisory Services provides high-quality concurrent and secondary case reviews and advisory services to hospital partners nationwide. Our unique approach includes both remote advisory services and the option for an on-site medical director of advisory services. In addition to case reviews, Sound’s physician advisors focus on education, case management, and process improvements that impact key metrics, such as length of stay (LOS) and case mix index (CMI). We are committed to a compliance-based approach that leads to more efficient care, improved outcomes, and a reduction in the need for secondary reviews over time.