Medical Support Assistant

Medical Support Assistant - Bethesda, MD (#R10271)

Location: Bethesda, MD
Employment Type: Full-time
Hourly Rate: $20.85 per hour

Position Overview:

The Medical Support Assistant provides front-line administrative and customer service support within a clinical research hospital environment. This role supports patient admissions, appointment scheduling, reception services, and coordination of patient services while ensuring confidentiality, professionalism, and compliance with NIH policies.

Why Join Us?

• Competitive Compensation: Earn $20.85 per hour in a clinical research hospital environment.
• Work Schedule: Full-time, up to 40 hours per week. Facility operates 24/7/365; shifts may vary. Individual shifts will not exceed 12 hours.
• Professional Growth: Gain valuable experience in a collaborative, innovative, and supportive environment at a leading clinical research hospital.
• Impactful Work: Contribute to a mission-driven organization dedicated to improving patient outcomes through seamless administrative support for patient care and research.

Qualifications:

• Job qualifications & certifications:
  • High School Diploma or GED (required)
  • NIH-required infectious disease documentation (measles, TB, influenza, etc.)
  • Completion of mandatory NIH training within 30 days of start
  • Ability to obtain and maintain NIH ID badge
• Skills:
  • Strong customer service and communication skills
  • Proficiency in Microsoft Word and Excel
  • Ability to work in a fast-paced clinical environment
  • Professional demeanor and emotional intelligence

Key Responsibilities:

• Provide in-person and telephone customer service to patients, families, and clinical staff
• Register and admit patients; update demographic information in electronic medical record systems
• Schedule, cancel, and manage patient appointments
• Monitor patient wait times and communicate delays appropriately
• Create and process patient travel vouchers and reimbursement documentation
• Maintain reception areas, issue patient ID wristbands, and respond to medical emergencies per guidelines
• Maintain strict patient confidentiality and Privacy Act compliance
• Support inpatient and outpatient care areas
• Float between Patient Support Services Department units as needed
• Maintain professional appearance and adhere to NIH dress code
• Comply with attendance, punctuality, and conduct standards