Patient satisfaction is an important component of the Healthcare Provider-Patient relationship. Patient expectations of APs greatly affect satisfaction levels and can make or break strong healthcare providers relationships. Understanding patient expectations of APs can help enhance your practice and your patients experience. So, what do patients want from their APs? Read on to learn more.
Physical Appearance
The debate about provider attire continues, with many patients still preferring practitioners who wear white coats. A recent study found that patients associate the white coat with professionalism and trust, although those wearing it over scrubs were perceived less favorably than providers in business attire. Interestingly, female patients showed a stronger preference for the white coat, further emphasizing the psychological impact of professional presentation (Raintree Inc., 2024)
Technology Use: Digital Engagement Beyond the Clinic
Technology plays a growing role in patient-provider relationships, especially for out-of-clinic communication. About 93% of patients say they expect providers to use email or messaging platforms for non-urgent communication (Smart Communications, 2024). Digital portals offering test results and appointment scheduling are also increasingly in demand, particularly among younger patients (Raintree Inc., 2024).
However, patients still value human interaction. Many express frustration when providers overly rely on computers during consultations. Providers who adopt a hybrid approach—using notepads for note-taking during patient visits and following up digitally—can strike a balance between efficiency and empathy (Healthcare Finance News, 2024).
Bedside Manner
Patients often select providers whose demeanor aligns with their emotional expectations. For instance, individuals seeking calmness may prefer providers with a relaxed demeanor, while those looking for motivation may choose more energetic practitioners. Personalization in this area fosters trust and helps patients feel understood, promoting better outcomes (Healthcare Executive, 2024).
Relatability and Personal Connection Matter
Patients increasingly value healthcare providers who understand their personal circumstances, including lifestyle and cultural backgrounds. This relational aspect encourages greater openness and fosters collaborative decision-making. Providers who demonstrate cultural competence and make an effort to relate personally with patients improve engagement and health outcomes (The Healthcare Executive, 2024).
*Originally posted on 5/26/2020. Last updated on 10/10/2024.
Ashley Poshard is the Manager of Program Relations and Data Quality. She joined PracticeMatch in 2021 and brings over a decade of database management experience. Formerly an in-house physician recruiter and PracticeMatch client, she excels in engaging physicians with the platform. Ashley collaborates with program coordinators nationally, offering educational opportunities and gathering feedback. Her role involves implementing innovative features and services, fostering long-term physician engagement with PracticeMatch. Additionally, Ashley leads the data team, working to maximize data collection efforts and enhance the PinPoint Database's size, value, and quality, solidifying PracticeMatch's position as a leader in healthcare recruitment and data management.