Medical Director - Overseeing Primary Care and Internal Medicine

POSITION SUMMARY

The Medical Director aids the Chief Clinical Officer with oversight and coordination of quality comprehensive medical care to a variety of center patients, in an efficient and cost-effective manner, for both the health centers and the organization. Provides comprehensive care appropriate to specialty using identification, management and/or referral for preventive care, chronic care and health promotion. Maintain active clinical practice as required for role.

EXPECTATIONS

Every Adelante Healthcare leader will strive to maximize the performance and contribution of each team member of Adelante Healthcare and the community that we serve every day. Leaders are expected to set clear performance expectations, establish specific measurable goals for team members to drive accountability and success, provide ongoing feedback and coaching to enhance performance, improve results and outcomes. Leaders are also expected to work in a manner that demonstrates a commitment to our mission, vision, core values quality, patient safety, employee engagement, innovation, and model for all other employees the highest standards of personal integrity, professionalism, and competence.

ESSENTIAL SKILLS AND EXPERIENCE:

KNOWLEDGE and SKILL REQUIREMENTS:

Ability to coordinate quality medical care in the outpatient setting
Fostering organizational/physician/patient cooperation towards improving delivery of care
Ability and evidence of competence in general office procedures and organizational effectiveness
Ability to adequately act as a liaison between the organization and the medical staff of the health center

EDUCATION/EXPERIENCE REQUIREMENTS:

Medical Doctor, Doctor of Osteopathy as appropriate for role
Master’s Degree or equivalent in Public Health Administration or related field preferred
Three (3) years of clinical provider experience in a health care system with an excellent track record
Two years of experience working in a management capacity in a health care institution or agency strong preference for community health center/FQHC background
Proof of successful National Board completion or certification
Meets requirements of Medical Staff membership
Completion of an accredited United States residency program in: Internal Medicine, Family Medicine, Pediatrics, or OB/GYN as appropriate for the role. Advanced Practice Provider with training in family medicine.
Current license in good standing (If not in AZ must obtain before start date)
Valid unrestricted DEA certificate
Certification to perform cardiopulmonary resuscitation for the Health Care Professional (BLS) and AED through courses that follow the guidelines from the American Heart Association or Red Cross (cognitive and skills evaluations)
Valid Level One Fingerprint Clearance Card issued by the Arizona Department of Public Safety for all specialty behavioral health locations
Demonstrated understanding of clinical methods and techniques
Ability to meet and deal effectively with all levels of staff, patients, professionals, and community partners
Communicate effectively and diplomatically with patients and personnel, both orally and in writing
Basic computer efficiency
Valid AZ driver’s license
Commitment to Adelante Healthcare mission, vision, and values
Competency in dealing with people of various cultures and social status

POSITION REPONSIBILITIES/ESSENTIAL:

Serve as primary liaison between Providers and all levels of employee within the organization.
Assist with developing, coordinating, and enforcing clinical and operational policies and procedures. Educates clinical staff on rationale and need for adherence to policies and procedures.
Assist in implementing the Patient Centered Medical Home model including improving clinical workflows and patient satisfaction.
Teach and support the care delivery integration model of care.
Supervise, monitor, audit and evaluate providers.
Assist with the recruitment of medical staff, including interviewing candidates.
Participate in management of PTO, coverage and schedule changes.
Assist with the development and coordination of diagnosis-related practices and care guidelines.
Manage all relevant standing orders.
Routinely meets with all providers one on one to review organization objectives, performance measures, professional growth and development.
Work cooperatively with the Health Center Practice Administrators and other departmental leadership.
Lead regular meetings of the medical staff at their health center.
Assist in the maintenance of clinical coverage when needed.
Provides onboarding, orientation and mentoring to all new providers.
Meet regularly with the Chief Clinical Officer, and other leaders, to improve clinical care and processes.
Facilitate implementation of new projects and initiatives.
Monitor compliance with regulatory requirements.
Work with the Chief Clinical Officer to provide/develop strategies to continually monitor provider performance expectations specific to access and productivity/revenue and to strategize corrective actions if expectations are not met.
Partner with other specialty medical directors to ensure consistency across service lines.
Work with the Chief Clinical Officer to develop/provide input on the budget process for all clinical departments.
Provide proactive guidance that focuses on encouraging all clinicians to implement best practices and model exemplary behaviors.
Work with the People Services team and other team members to address any escalated patient concerns regarding clinical care or staff concerns.
Coordination and oversight of all medical care provided at each health center and for the quality of services rendered.
Work to strengthen provider engagement and satisfaction.

NONESSENTIAL SKILLS AND EXPERIENCE:

Bilingual (Spanish/English)

Additional Duties and Responsibilities

Other duties as requested or assigned

Patient Centered Medical Home (PCMH) and Care Delivery Integration (CDI)

All employees are responsible for promoting and participating in interdisciplinary communication and collaboration to enhance the delivery of quality across the health care system. Employees should maintain an environment which supports and engages patients and co-workers in a caring team-based model to promote wellness and improve health outcomes.

Adherence to Compliance and Code of Conduct

All employees are required to comply with Adelante Healthcare’s written standards, including its Compliance Program and Code of Conduct, policies and procedures and reporting of any conduct that potentially violates Adelante’s legal or compliance requirements. Such compliance will be an element considered as part of the regular performance evaluation.