Director, Medical Practice

Join Martin's Point Health Care - an innovative, not-for-profit health care organization offering care and coverage to the people of Maine and beyond.  As a joined force of "people caring for people," Martin's Point employees are on a mission to transform our health care system while creating a healthier community.  Martin's Point employees enjoy an organizational culture of trust and respect, where our values - taking care of ourselves and others, continuous learning, helping each other, and having fun - are brought to life every day.  Join us and find out for yourself why Martin's Point has been certified as a "Great Place to Work" since 2015.
 

Position Summary
 

The Director of Medical Practice - MD/DO (DMP), along with providing primary care services to patients, works collaboratively with all members of the care team and leads practice site clinicians to enable best in class medical service to the patients of Martin’s Point. The practice site clinicians will report directly to the DMP. The DMP not only manages the care of a panel of patients by using best practices to diagnose and treat a variety of diseases and injuries, supporting call coverage for the practice, they also are responsible for managing all clinicians in their designated practice in conjunction with practice site operations leadership. The primary focus of the DMP is to provide clinical leadership to their designated site(s), to be the clinical dyad partner to the Director of Practice Operations (DPO), and to advise, assess and manage clinician performance with respect to quality of care, patient access and experience and value-based care performance. The DMP will be successful through the development of strong partnerships with clinicians, support staff, and other Martin’s Point Delivery System and Health Plan leaders. The DMP will model Martin’s Point values and create an engaging clinical culture that supports primary care, collaborative decision-making, outstanding customer service, continuous improvement, and the highest quality delivery of health care within a sound and sustainable business model.

Job Description

PRIMARY DUTIES AND RESPONSIBILITIES

• Ensures that all patients have outstanding access to high-quality, patient-centric care and education
• In partnership with the DPO, provides support and guidance to the clinicians in their site(s) with respect to clinical as well as business performance. This could include discussions and direction in terms of budget, scheduling and productivity expectations
• Provides direct oversight and guidance to the clinicians in their site(s) on ADDC, value-based care and quality performance
• Implements and supports clinical operations improvement opportunities in partnership with the Operations team
• Engages in activities at the health care center to assure compliance with appropriate standards required by all government agencies and other policies, regulations, and procedures required by MPHC
• Owns resolution of escalated clinical concerns
• Monitors patient complaints and collaborates with the Director of Practice Operations on clinical incidents, ensuring incident reports and follow up activities take place as indicated
• Drives continuous improvement of patient care by ensuring ongoing assessment of ongoing projects
• Actively engages in the recruitment process of new clinicians
• Owns the onboarding activities for new providers
• Responsible for clinician performance management
• Responsible for clinician experience and retention
• Conducts regular reviews of patient charts to ensure compliance with agreed-upon standards of care. This may be delegated with supervision to other clinicians seeking leadership and training opportunities
• Oversees chart and case review and helps to define scope and expectations of clinicians
• Provides medical services as directed by MPHC
• The DMP will perform other duties as requested by MPHC consistent with their position as a leader at MPHC
• Maintains excellence of care delivery and uses MPHC’s leadership framework as their standard of effective leadership.
• Leads Quality Improvement initiatives and development at their site and in collaboration with DPOs and other Delivery System leaders
• Supports and drives Population Health initiatives and VBC contract goals
• Leads clinician monthly meetings in conjunction with the DPO including agenda items related to quality, finances and other relevant topics.
• Participates in daily huddles and regular team meetings to improve workflows and contribute to improving patient population outcomes
• Responsible for clinician career and leadership development, coaching, mentoring, active listening and communication updates to team members. Provides educational oversight of clinician learners within the site
• Reviews and discusses clinician and delivery system value-based care performance on a consistent basis

Employees are expected to work consistently to demonstrate the mission, vision, and core values of the organization.

POSITION QUALIFICATIONS

Education:

• Doctor of Medicine (MD) or Doctor of Osteopathic Medicine (DO) from an accredited medical school.

Why Martin’s Point?

At Martin’s Point, you will join an organization that believes strong relationships are fundamental to better health care. Our team-based approach creates an environment where patients are treated with warmth, respect, and genuine concern—and where providers have the support they need to do their best work.

We offer:

• A mission-driven, not-for-profit organization focused on healthier communities
• A respectful and collaborative clinical culture
• A strong commitment to provider well-being and work-life balance
• Recognition as a Great Place to Work® since 2015
• A comprehensive compensation and benefits package
• The opportunity to contribute to meaningful improvements across both health care delivery and health plan administration

About Martin’s Point Health Care

Martin’s Point provides high-quality, affordable health care and coverage throughout Maine and northern New England. Our health care centers offer primary and specialty care to patients with most major insurance plans.

We also administer two health plans: Generations Advantage Medicare Advantage plans and the US Family Health Plan for eligible military families and retirees.

Our experience across both clinical care and health plan administration gives us a distinctive perspective on how to improve health care access, quality, coordination, and outcomes.

Martin’s Point Health Care is an Equal Opportunity Employer.

Portsmouth offers the character and community of a historic coastal city, along with exceptional access to year-round recreation. From the New Hampshire seacoast to the mountains of northern New England, the region provides an outstanding setting for both professional and personal life.