4 Tips for Successful Virtual InterviewsClint Rosser, CEO

Provider recruitment is the backbone of any healthcare organization, as hospitals and clinics rely on skilled providers to operate effectively. A critical step in the recruitment process is the interview, and with virtual interviews becoming increasingly popular, it’s essential for recruitment teams to adapt. Virtual interviews offer flexibility, especially for remote recruitment teams, but they also require specific preparation. Here are four tips to help your team conduct successful virtual interviews that leave a positive impression on candidates.

1. Familiarize Yourself with the Virtual Platform

Virtual platforms vary in features and functionality, so it’s essential to test the platform in advance. Recruiters and interviewers may encounter questions from candidates or leadership about navigating the platform, so familiarity ensures you can provide guidance as needed.

Preparation Tips:

• Create a Cheat Sheet: Develop a platform guide or cheat sheet to send candidates before the interview. This document should cover basic steps for accessing the platform, troubleshooting tips, and contact information for any technical support issues.
• Test All Platform Functions: Practice using screen sharing, video controls, and other platform features that may be needed during the interview to avoid last-minute issues.

2. Ensure the Interview Team Has the Right Equipment and Software

An effective virtual interview relies on proper technology. Verify that each interview team member has access to a functioning camera, microphone, and any required software. If IT security policies restrict software downloads, coordinate with your IT department to ensure everyone is set up properly.

Technology Setup Tips:

• Collaborate with IT: Work with your tech department to ensure all necessary software is installed and updated, and that equipment like cameras and microphones are in good working order.
• Conduct a Quick Equipment Check: Encourage team members to perform a basic test of their video and audio settings to confirm they’re ready for the interview.

3. Align Virtual Interview Processes with In-Person Protocols

Virtual interviews don’t have to reinvent the wheel—adapt your existing interview processes to the virtual format. For example, some virtual platforms limit the number of meeting organizers, so assign a dedicated team member to handle scheduling and administration.

Process Tips:

• Assign Responsibilities: Designate specific roles within the interview team, such as a primary point person for setting up meetings and managing the virtual “room.”
• Replicate In-Person Protocols: Structure the virtual interview to mirror your in-person process as closely as possible. For example, incorporate welcome and closing statements, structured questioning, and post-interview feedback.

4. Conduct a Test Run and Review Virtual Interview Etiquette

Before the interview, schedule a test run with your team to practice using the virtual platform and to review interview etiquette. This ensures that everyone feels comfortable and understands the expectations for professionalism, which can include tips on appearance, background setup, and microphone usage.

Etiquette and Preparation Tips:

• Review Professional Appearance Standards: Even if team members are working from home, emphasize the importance of dressing professionally for the interview.
• Cover Basic Etiquette: Remind the team to mute their microphones when not speaking and to avoid distractions. Virtual mishaps, such as the famous “cat filter incident” during a Texas lawyer’s online meeting, highlight the need for familiarity with video settings and proper interview conduct.

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Conducting virtual interviews effectively is a vital part of modern recruitment. By preparing your team, familiarizing yourself with the virtual platform, and aligning processes with in-person protocols, you can create a seamless and professional interview experience that leaves a strong impression on candidates. 

Clint Rosser is the CEO of PracticeMatch. He has been with PracticeMatch since 2016. He has overseen several departments within PracticeMatch including Inside Sales, Career Fairs, and the Client Services team. Clint, along with his team, has helped elevate PracticeMatch client services to move past a transactional vendor relationship to a full partnership with clients. This has allowed PracticeMatch to build stronger relationships and work with clients closer to ensure they can achieve the most ROI possible.

Prior to Joining PracticeMatch, Clint has been in Client service leadership roles for over 20 years. Clint serves as an AAPPR Board Member for Strategic Corporate Sponsors.